Mitel's Zoom Hybrid Workplace

The integration connects your existing Mitel PBX (MiVoice Business, MX-ONE, or MiVoice 5000) to the Zoom Workplace platform via a certified Session Border Controller. Zoom Phone operates as a SIP softphone using your Mitel PSTN connectivity, so users get full Zoom Meetings, Phone, and Team Chat capabilities without needing a separate carrier contract or replacing any existing desk phones.

No. The Mitel Zoom Hybrid Workplace solution is designed to work alongside your existing Mitel infrastructure. Desk phones, PBX dial plans, and PSTN connections all remain fully operational while employees gain access to Zoom Meetings, Zoom Phone softphone, and Zoom Team Chat on their computers and mobile devices without any forklift replacement.

Zoom AI Companion is an AI powered productivity assistant that generates meeting summaries, smart recordings, suggested replies, and productivity insights during Zoom Meetings and calls. It is included in Zoom Workplace at no additional cost, so all users on the Mitel Zoom Hybrid Workplace integration benefit from AI-assisted meeting intelligence automatically.

The Zoom Hybrid Workplace solution supports MiVoice Business, MiVoice MX-ONE, and MiVoice 5000. The connection is made through a Mitel Border Gateway SBC, with user provisioning managed through the Mitel CloudLink authentication layer.

Yes. The hybrid approach is designed as a stepping stone enabling organizations to use Zoom today while maintaining their Mitel PBX investment. When ready, organizations can migrate individual users or departments to Zoom Phone cloud telephony at their own pace with no requirement to transition the entire business at once.