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Full Lifecycle Support

Total Assurance.

Engineering led by certified experts for your entire communication lifecycle. From initial audit to 24/7 technical oversight.

Implementation
Maintenance
Training
01

Implementation

Full physical deployment with certified engineers on site.

01 PillarGet in touch
02

Maintenance

24/7 SLA backed support with scheduled preventive visits.

02 PillarGet in touch
03

Training

Certified knowledge transfer for IT teams and end users.

03 PillarGet in touch
Maintenance Blueprints

Protection Blueprints.

Standard Business SLA

Remedial Maintenance

Coverage
8×5 Standard Support
Preventative Visits
4 Times per Year
System Health Checks
Included
Parts Discount
Member Rates
Swap and Replace
Select Items
Mission Critical Priority

Comprehensive Maintenance

Most Popular
Coverage
24/7 Priority Support
Preventative Visits
4 Times per Year
Response Time
Customizable SLA
Spare Parts
Fully Included
End User Training
Complimentary
Our Process

Implementation Lifecycle.

Our standardized 6-phase framework for enterprise UC implementation across Indonesia.

Phase 01

Assessment

Audit of business needs and existing infrastructure.

Phase 02

System Design

Architecting custom system diagrams and protocol maps.

Phase 03

Staging

Lab configuration and validation before field deployment.

Phase 01 of 06

Assessment

Phase 04

Implementation

Expert physical installation and system cutover.

Phase 05

Certification

Rigorous testing, optimization, and system handover.

Phase 06

Knowledge Hub

Certified training for IT admins and all end users.

Average Deployment

3 to 8 weeks depending on scale

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Knowledge Transfer

Professional Training.

Empowering your workforce to maximize technology ROI through certified knowledge transfer sessions.

Basic System Ops & Maintenance
Advanced Technical Administration
IP Telephony Fundamentals
End User Feature Refreshers
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Professional training

Need Level 3 Support?

Direct bridge to our Jakarta engineering hub

Enterprise Grade Support

Your infrastructure,
fully covered.

From day one deployment to ongoing 24/7 maintenance, SURIA engineers are always in your corner.