Terms of Service
The terms governing your use of the PT. Suria Solusi Indonesia website and services.
Last updated: May 2026
Please read these Terms of Service carefully before using the PT. Suria Solusi Indonesia website. These terms establish the rules for your use of our website and outline the basis on which we engage with clients and partners across our ICT solutions and services portfolio.
Acceptance of Terms
Agreement
By accessing or using the website of PT. Suria Solusi Indonesia ("Suria", "we", "our", or "us"), you agree to be bound by these Terms of Service. If you do not agree to these terms, please do not use our website.
Eligibility
Our services are intended for business users and organizations. By using this website, you represent that you have the authority to bind the organization you represent to these terms, or that you are acting in an individual professional capacity.
Use of the Website
Permitted Use
You may use this website for lawful purposes to learn about our ICT products and services, request quotations, contact our team, and access publicly available resources. All other uses require prior written consent from Suria.
Prohibited Conduct
You must not use this website to transmit harmful, defamatory, or unlawful content; attempt to gain unauthorized access to our systems; engage in scraping, crawling, or automated data collection without written permission; or interfere with the normal operation of the website.
Account and Inquiry Submissions
When submitting an inquiry or contact form, you agree to provide accurate, current, and complete information. Suria reserves the right to reject or ignore submissions that appear fraudulent or abusive.
Intellectual Property
Ownership
All content on this website, including text, graphics, logos, icons, images, and software, is the property of PT. Suria Solusi Indonesia or its content suppliers and is protected by applicable intellectual property laws.
Third-Party Trademarks
Product names, logos, and trademarks of third parties referenced on this website (including Mitel, ABBYY, Yealink, AudioCodes, and others) are the property of their respective owners. Their appearance on this site does not constitute an endorsement beyond our authorized partnership status.
Limited License
We grant you a limited, non-exclusive, non-transferable license to access and view the website content for personal or internal business evaluation purposes only. You may not reproduce, distribute, modify, or create derivative works without our express written consent.
Disclaimers & Limitation of Liability
No Warranty
This website and its content are provided "as is" without warranties of any kind, either express or implied. We do not warrant that the website will be uninterrupted, error-free, or free of viruses or other harmful components.
Product Information
While we strive to keep product specifications, pricing, and availability information accurate, such information is subject to change without notice. Confirmed specifications and pricing are provided only through formal quotation documents issued by our sales team.
Limitation of Liability
To the maximum extent permitted by applicable law, Suria shall not be liable for any indirect, incidental, special, consequential, or punitive damages arising from your use of, or inability to use, this website or its content.
Service Engagement Terms
Quotations and Proposals
Any quotation, proposal, or offer presented by Suria is valid for 30 days from the date of issue unless otherwise stated. Acceptance of a quotation is subject to a formal purchase order and agreement with Suria's standard commercial terms.
Maintenance and Support
Maintenance and support services are governed by separate Service Level Agreements (SLAs) entered into between Suria and the client. The summary descriptions on this website are for informational purposes only and do not constitute a contractual commitment.
Third-Party Products
Products sourced from third-party vendors are subject to those vendors' own end-user license agreements and warranty terms. Suria acts as an authorized reseller and integrator and does not assume manufacturer warranties beyond what is contractually agreed.
Governing Law & Dispute Resolution
Governing Law
These Terms of Service are governed by and construed in accordance with the laws of the Republic of Indonesia. Any disputes arising from or related to these terms shall be subject to the exclusive jurisdiction of the courts of Jakarta, Indonesia.
Dispute Resolution
In the event of a dispute, the parties agree to first attempt resolution through good-faith negotiation. If unresolved within 30 days, the dispute may be referred to mediation or arbitration under the rules of the Indonesian National Arbitration Board (BANI) before pursuing litigation.
Changes to Terms
We reserve the right to update these Terms of Service at any time. Continued use of the website following notification of changes constitutes your acceptance of the updated terms. This version was last updated in May 2026.
Questions About These Terms
If you have any questions about these Terms of Service, please contact us:
PT. Suria Solusi Indonesia
Gedung Gajah Unit ABC, Lantai 3 unit B4 dan B5, Jl. Dr. Saharjo No. 111, Tebet, Jakarta Selatan 12810