Strategic Frameworks

Solutions.

Strategic communication frameworks architected for your industry, business size, and operational needs.

Business Size Industry Business Needs

01

Framework 01

Business Size

3 blueprints

Enterprise

Enterprise

Carrier-grade unified communications for large organizations in Indonesia, delivering the scale, resilience, and deep integrations required to support up to 65,000 users across complex multi-site environments while reducing costs and future-proofing operations.

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Midsize Business

Midsize Business

Enterprise-grade communication features in an affordable, scalable package for organizations with 101 to 2,500 employees in Indonesia, seamlessly connecting multiple locations, remote workers, and customers with flexible on-premises, cloud, or hybrid deployment.

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Small Business

Small Business

Simple yet powerful communications for businesses with 2 to 100 employees in Indonesia, connecting customers, prospects, partners, and employees through voice, video, and collaboration without needing dedicated IT staff or heavy upfront capital investment.

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02

Framework 02

Industry

8 blueprints

Healthcare

Healthcare

Secure, AI-powered communications to improve care coordination in Indonesia, supporting organizations from small clinics to major hospital networks with 100,000+ users spanning emergency response, patient access, mobile workflows, and regulatory compliance.

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Education

Education

A unified communication platform empowering K-12 schools and higher education institutions in Indonesia to deliver superior campus experiences, connecting faculty, students, and parents while enhancing campus safety and automating administrative workflows.

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Field Services

Field Services

Embedded communication technology that eliminates delays, manages field service operations efficiently, and boosts customer satisfaction in Indonesia, bridging field technicians and back-office teams in one unified mobile experience.

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Financial Services

Financial Services

AI-powered communication and customer experience solutions helping banks, credit unions, and investment firms in Indonesia retain clients, reduce operational costs, and satisfy stringent financial sector regulatory compliance mandates.

Government & Defense

Government & Defense

Unified communication solutions that improve citizen experiences while ensuring the effectiveness, efficiency, survivability, and compliance of government services in Indonesia, enabling public sector organizations to accomplish more within budget constraints.

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Hospitality & Cruising

Hospitality & Cruise

Over 50 years of experience delivering communications for hotels, resorts, casino properties, and cruise ships in Indonesia, ensuring superior guest experiences through deep PMS integration, facility-wide wireless connectivity, and AI-powered guest service tools.

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Manufacturing

Manufacturing

Tailored collaboration tools and communication technology for manufacturers in Indonesia, connecting shop floor operations with corporate headquarters, synchronizing multi-site production, and ensuring every worker is reachable in any environment.

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Retail

Retail

Adaptive communications for single-store operators, restaurant chains, and global retail groups in Indonesia, enabling expense reduction, consistent omnichannel customer experiences, and store-level autonomy without central IT overhead.

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03

Framework 03

Business Needs

8 blueprints

Hybrid Communications

Hybrid Communications

Common Communications Framework unifying on-premises control, cloud flexibility, and hosted services in Indonesia, delivering 200+ integrations and a seamless experience that scales from 250 to 10,000+ users at your organization's pace.

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Mitel AI Ecosystem

Mitel AI Ecosystem

Practical AI embedded into communications for organizations in Indonesia, spanning virtual agents, agent copilots, and GenAI workflow automation designed for rapid low-code deployment, backed by Google Cloud CCAI partnership since 2018 and interaction recording with transcription in 100+ languages.

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Call Center & Customer Experience

Call Center & Customer Experience

Full omnichannel contact center platform for businesses in Indonesia, connecting voice, email, SMS, web chat, and social media into personalized customer journeys, powered by AI virtual agents, real-time coaching, and workforce optimization tools recognized by Aragon Research as a 2026 Intelligent Contact Center Leader.

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Security, Compliance & Resiliency

Security, Compliance & Resilience

End-to-end communication security, multi-framework regulatory compliance, and infrastructure resilience for organizations in Indonesia, with 24/7 global monitoring, advanced encryption, geo-separated failover, and pre-validated configurations for HIPAA, GDPR, PCI DSS, FedRAMP, and DoD JITC.

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Remote & Hybrid Working

Remote & Hybrid Work

Tools and guidance to maintain productivity and business continuity for remote and hybrid workers in Indonesia, keeping employees, customers, and stakeholders connected regardless of location through planned flexibility or in response to unexpected disruptions.

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On-Site Strategies

On-Site Strategy

Maximum infrastructure control, unmatched resilience, and full data residency for organizations in Indonesia requiring on-premises communications, with a low-risk cloud adoption path that protects existing hardware and integration investments.

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Migrate to Cloud

Cloud Migration

Public and private cloud deployment options for organizations in Indonesia, replacing upfront capital investments with monthly operational expenses and providing flexible packages, automatic access to every latest Mitel feature, and the ability to scale seat counts on demand.

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Apps & Integrations Gallery

Apps & Integrations Gallery

Open APIs and a comprehensive gallery of 200+ certified applications for organizations in Indonesia, covering AI, analytics, CRM, ERP, CTI, call recording, IVR, and workforce management across four certification tiers ensuring trusted interoperability.

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Nationwide Coverage

Local Expertise,
everywhere.

6

Key Cities

50+

Cities Covered

23+

Years Active

Medan

01

Medan

North Sumatra Hub

Jakarta

02

Jakarta

HQ · Capital

Surabaya

03

Surabaya

East Java Hub

Bali

04

Bali

Tourism & Hospitality

Balikpapan

05

Balikpapan

Borneo Operations

Makassar

06

Makassar

Eastern Indonesia

SURIA certified engineers are deployed across Indonesia's key business centers including Jakarta, Surabaya, Medan, Bali, Balikpapan, and Makassar.

Talk to a Local Expert