Microsoft Teams Integration

Direct Routing connects your existing Mitel MiVoice PBX to Microsoft Teams via a certified Session Border Controller, preserving your telephony infrastructure and PSTN carrier contracts while giving Teams users full calling capabilities. Unify Phone is a fully cloud native telephony service embedding enterprise voice directly inside Teams with no on premises hardware, backed by a 99.99% uptime SLA and designed for organizations ready to move telephony entirely to the cloud.

Yes. Mitel Direct Routing integration allows your existing desk phones, PBX dial plans, and PSTN trunks to remain fully operational. Employees can use both their desk phone and Teams simultaneously on the same extension, with shared call history and bi-directional presence so colleagues see accurate availability regardless of which device they are using.

Microsoft Teams Direct Routing is certified and supported on MiVoice MX-ONE and MiVoice Business. The connection is made through a certified Session Border Controller, with bi-directional presence sync linking Mitel call manager line state to Teams availability in real time.

Unify Phone provides full enterprise telephony inside Microsoft Teams, including PSTN calling, hunt groups, voicemail, call recording, number portability, and a centralized admin portal for user and number management. It requires no on premises hardware and is delivered as a cloud SaaS subscription with a 99.99% availability SLA.

Yes. Both integration paths are designed for phased migration. With Direct Routing, you can move individual users or departments to Teams calling while remaining PBX users continue operating normally. Unify Phone supports the same gradual approach, enabling organizations to move at their own pace without a hard cutover disrupting the entire business simultaneously.