Mitel Xpert

Mitel Xpert (formerly OpenScape Xpert) is a voice trading and operator console platform for organizations that manage extremely high volumes of time-critical calls simultaneously. It is designed for financial trading floors, energy and utilities control rooms, air traffic management, and emergency dispatch centers where operators need to handle hundreds of direct lines, radio channels, and intercom connections from a single workstation.

A standard enterprise phone handles one or a few calls at a time per user. Mitel Xpert is purpose-built for environments where a single operator must manage hundreds of simultaneous direct lines alongside radio and intercom channels in real time. Instant call pickup, speed dialing, group calls, and compliance recording all operate from a single high-density console designed to eliminate delays in time-critical communications.

MiFID II is a European Union financial regulation requiring that all communications related to financial transactions be recorded and retained for compliance and audit purposes. Mitel Xpert includes built-in compliance recording with tamper-evident audit trails that meet these requirements, making it a natural fit for trading desks at banks, brokers, and asset managers operating under financial services regulation.

Yes. Mitel Xpert includes radio gateway integration that bridges terrestrial radio and intercom networks with SIP telephony on a single operator console. This is essential for control room environments such as energy utilities, transport operations, and emergency services, where operators need to coordinate simultaneously across radio channels and telephone lines without switching between separate systems.

Mitel Xpert integrates with MiVoice MX-ONE and third-party SIP PBX platforms, enabling trading and control room consoles to access the same enterprise directory, presence, and extension network as the wider organization. This allows operators to reach any internal colleague or external line from the same workstation used for high-density trading and control room communications.