Mitel Performance Analytics

Mitel Performance Analytics (MPA) monitors the health and performance of Mitel UC systems around the clock, including MiVoice Business, MiVoice MX-ONE, MiVoice Office 250 and 400, MiCollab, and Mitel Standard Linux (MSL) servers. It tracks system availability, alarm states, SIP trunk quality, call data records, and voice quality metrics to identify issues before they affect users.

MPA is purpose-built for Mitel communications infrastructure, with deep integrations that interpret Mitel-specific events, alarms, and call quality data that generic network tools cannot understand. It also includes active testing tools that simulate calls to proactively detect quality issues rather than waiting for user complaints.

MPA (formerly MarWatch) is a cloud-hosted monitoring service for single and multi site Mitel deployments, providing automated alerting, remote access, and call data record collection. MPA Plus (formerly Enterprise Manager) extends this with multi vendor device monitoring for routers, servers, and network infrastructure, group operations for large fleets, and the option for on premises deployment.

Yes. MPA includes secure remote access tools that allow Mitel-certified engineers to connect to any monitored system for diagnostics and configuration changes without traveling to the site. This capability is particularly valuable for organizations with distributed branch offices across Indonesia.

Mitel Performance Analytics is deployed across more than 5,000 Mitel customer networks worldwide. Our SURIA engineers use it daily to proactively manage customer systems across Indonesia, identifying and resolving issues before they become service-affecting outages.