Mitel InAttend

Mitel InAttend is a professional attendant console application for receptionists, operators, and switchboard staff who handle large volumes of inbound calls. It provides a structured workspace for call queuing, directory lookup, and transfer management with real time presence information for every colleague in the organization.

Mitel InAttend is designed primarily for MiVoice MX-ONE but can also operate in multi vendor SIP environments. When paired with the Mitel CMG Suite, it gains additional features including calendar-based presence, visitor management, and browser-based operation without requiring a dedicated Windows desktop installation.

InAttend displays real time rich presence for every contact, combining telephone line state, calendar information from Microsoft Exchange or Google Calendar, and CMG Web presence status into a single unified view. Operators always see whether a colleague is available, on a call, in a meeting, or out of office before transferring a caller.

Yes. InAttend includes built in call recording functionality that captures individual calls on demand or automatically records all interactions. Recordings are accessible through the standard InAttend interface and can be retained for quality assurance, training, or compliance purposes.

Standalone InAttend provides a full attendant console with rich presence and calendar integration for a single site. When deployed as part of the Mitel CMG Suite, InAttend gains federated multi-platform presence, intelligent calendar-based call routing, visitor management via CMG Visit, and broader multi-vendor SIP compatibility, making it a more comprehensive solution for large enterprise environments.